The Signature Marketing Series
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Principle #2:
Achieve Staying Power
By Remaining Flexible
To meet the challenges of survival,
an entrepreneur must understand and follow
certain rules of competition --
in addition to having a good idea
and a market that has at least
a marginal interest in that idea.
Each challenge comes with its own pressures --
but failure to respond to these challenges with flexibility
can -- and all too often does --
lead directly to the venture's demise.
The following are a few
important "rules of competition".
Break them at your peril!
Following these rules will keep your venture flexible --
and greatly enhance its prospects for survival.
Compete on a "variable" versus a "fixed" cost basis.
Because there are virtually no economies of scale
for small businesses,
there is little reason to invest in capital equipment
that brings down your costs of goods sold
in volume production.
The less fixed costs you have to support,
the more survivable your business will be
when facing the unexpected.
Always --
your first choice should be to outsource
versus investing in bricks or paychecks!
Conserve cash by managing cash flow.
Control costs by fostering a frugal corporate culture --
through your example.
Lavish perks send the wrong message
to both employees and customers.
Strive to get paid early by customers,
pay suppliers late,
and pay yourself last.
Don't expect to pay yourself a salary
until you are absolutely certain
that the business venture has
consistent sustaining monthly revenues.
Having a positive cash flow is a key element
in ensuring that you have the flexibility
to react to business changes.
Continually adjust your product/service to the market.
Your product/service should be unique enough
to differentiate your venture from your competitors --
but not so different that customers
don't know what to make of it.
Listen to your customers!
Involve them when changing your product or service --
to guard against isolation and arrogance.
Accept change in the marketplace
by striving to obsolete your own products and services --
before your rivals figure out how to do it themselves.
Invest only in technology that increases business flexibility.
The use of advanced telecommunications --
as an infrastructure for reengineering business processes --
may provide you with better time management
(read: productivity)
and thus competitive advantage.
For example,
if you or your employees are mostly with your customers
(i.e., out of the office),
a notebook computer for
anywhere-database decision making,
report/proposal writing,
and/or eMail communication with associates
could increase your responsiveness to customer requests.
Use a mentor or consultant to help guide you
through the reengineering of business processes.
Doing things differently
can allow your venture
to make a quantum leap over the competition --
or cause you to crash land the venture.
It is always important
to talk through your planned actions with someone
who has an arms-length relationship with the venture,
who has good business judgement,
and who will be open with you and your blind spots.
The market place will continually push you
to rethink your strategies.
You need to bounce your new ideas off someone
who will treat your discussions seriously.
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