Public Relations Marketing
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Mastering the Media...
What To Do When The Media Comes Calling?
As a former TV news reporter/producer and a current PR professional,
I have been on both sides of the media interview game.
I like to think I have a good eye for what makes a good interview source;
how to conduct an interesting interview;
and how to give a compelling interview.
There are a few tricks of the trade
that can make you come off like a pro --
which will make the reporter's job easier
and most likely translate into a better PR placement for you.
Here are a few basic tips to follow when a publicity campaign
generates a media response:
- Respond as promptly as possible to that initial contact
and subsequent requests.
Reporters, editors and producers are on constant deadline.
If they don't get what they want from you quickly --
they won't wait --
they will move on to another source.
- State facts, not fireworks, keeping superlatives to a minimum.
Proving your product is indeed the "BEST" is next to impossible.
So don't.
Simply state the specific benefits of your product matter of factly.
Let the consumer decide which product is best.
As long as you have a quality product,
something that should be evident by the time
you implement a publicity campaign,
your product won't need "BEST EVER" or "NUMBER 1" claims
to come out in a positive light.
- Speak in sentences, not phrases.
Articulate your answers in the following manner:
Subject -- Verb -- Object -- Reason.
Example:
We (subject) are launching (verb) our new product (object)
to give consumers a healthy new option in beverages (reason).
This will help you give answers that are straightforward
and easily understood.
Beginning sentences with phrases, tends to make your answers
seem drawn out, disjointed and most times unresponsive.
This is not to say you should never begin a sentence with a phrase.
Granted, some media savvy interviewees can pull it off with articulation.
But until you get to that level -- stick to the fundamentals.
- Echo-answer the main questions.
If a reporter asks:
"What's so great about your new product?"
-- try to paraphrase and answer:
"The great thing about our product is..."
That quote/soundbite is much more likely to be used
because that answer can stand on its own
without needing a "set-up" sentence in the article/story.
A reporter can throw that quote in anywhere
and it is a logical, understandable statement about the product.
- Keep quotes and sound bites concise and articulate.
If you must have a "canned response" to a question,
speak conversationally, not like a robot.
A good rule of thumb for answer lengths:
Effective TV/radio news broadcast soundbites should be around 4-10 seconds --
something you can speak comfortably in about 2 normal breaths.
Anything longer and it may seem to drone on.
That's why they are called sound bites.
Regardless, stick to the S-V-O-R formula and there's no real way
you can get off track and therefore open you up
to awkward follow-up questions.
- Be a well, not a fountain.
By that I mean allow the interviewer to dip in and draw out your responses
instead of spewing forth a tirade of unsolicited information.
(Don't worry --
most interviewers will lead you into discussing
the most relevant aspects of your product.)
You will seem more genuine and less self-serving if you answer
the interviewer's questions succinctly and professionally.
This is especially true in "firefighting" publicity --
when your product/business/company is being interviewed
in the wake of a problem.
- Speak to the interviewer, not the medium.
Don't get blinded by the "stage lights."
Whether you are speaking to the editor
of a small town weekly newspaper or Oprah,
consider the reporter just a single person
in your extensive targeted audience.
Treat the interview as a one-on-one conversation with the reporter.
That will make you more at ease,
allow you to think more clearly and let you be more genuine
in your responses.
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